Refund policy

Return & Refund Policy

We hope you love your purchase from Snowberry Designs, but we totally understand that sometimes things just aren’t quite right. Here’s how we make returns and refunds as easy as possible.

Returns

You have 30 days from the day your order arrives to let us know if you’d like to return something.

To be eligible, your item must be:

• In the same condition you received it

• Unworn or unused, with original tags

• In its original packaging

• Accompanied by a receipt or proof of purchase

Simply email us at info@snowberrydesigns.com to start the process.
If your return is approved, we’ll send you a prepaid return label and simple instructions to get it back to us.

A quick note: Please don’t send anything back without contacting us first we’d hate for it to get lost or unprocessed!

Damages & Oopsies

We check everything carefully before it leaves our hands, but if something arrives damaged, faulty, or not what you ordered, please let us know right away so we can put it right for you.

Items We Can’t Accept Back

Because of their nature, we’re unable to accept returns on:

• Custom or personalised designs

• Special orders

• Sale items

• Gift cards

Exchanges

Need a different size, colour, or style? The quickest way is to return your item and place a new order once your return is approved that way, your new piece is reserved just for you.

Refunds

Once we receive your return, we’ll give it a quick check and let you know if it’s approved. If it is, your refund will be sent straight back to your original payment method.

(Just a heads-up banks and card companies can take a little time to process refunds, so it might not show instantly.)